All defined terms used below shall have the meanings set forth in our Terms and Conditions. See here
Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.
It's important to check your delivery on arrival; as the courier will ask you to sign a delivery form stating your items were received in the correct condition. If this is not the case please make a note on the delivery note and then contact Suan Suay furniture. We will look into the matter further; if required we will repair, replace or refund damaged products. It would be helpful if you could provide a few photos and a brief description of your damaged goods during your communications with Suan Suay. All reports of damage and supporting photographs should be sent through to
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, or special orders These items are not eligible for return, refund or exchange.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to Suan Suay furniture, 1221/15 Phet Kasem Road, Petchaburi, Thailand, 76120.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.